Privacy policy

Last Updated: August 21, 2026

At XTORE (“XTORE,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website.

 

1. Information We Collect

When you use our website, place an order, create an account, contact us, or participate in our events and promotions, we may collect information such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment and transaction information
• Order details
• Account information
• Information provided for fansign, video call, membership, or other events
• Communications you send to us

We may also automatically collect certain information when you visit our website, including your IP address, browser and device information, pages viewed, and information about how you interact with our website.

 

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders
• Process payments, shipping, returns, and refunds
• Provide customer service and respond to inquiries
• Manage accounts, memberships, and event participation
• Send order confirmations and other service-related communications
• Send promotional or marketing communications where permitted by law
• Improve our website, products, and services
• Analyze website usage and trends
• Prevent fraud, abuse, and security incidents
• Comply with applicable laws and legal requirements

 

3. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, maintain your shopping cart, understand how visitors use our website, and improve our services.

We may also use analytics and advertising technologies provided by third parties. You may control certain cookies through your browser settings or available cookie preference tools.

Disabling certain cookies may affect the functionality of our website.

 

4. How We Share Your Information

We may share your personal information with trusted third-party service providers where necessary to operate our business and provide our services.

These may include:

• Shopify, which provides our e-commerce platform;
• Payment processors;
• Shipping and logistics providers;
• Event and service providers;
• Analytics and marketing providers;
• Customer service providers; and
• Professional advisors or authorities where required by law.

We may also disclose information when necessary to protect our rights, prevent fraud or abuse, comply with legal obligations, or in connection with a business transaction such as a merger or acquisition.

 

5. Marketing and Targeted Advertising

Where permitted by applicable law, we may use your information and certain third-party advertising technologies to provide you with more relevant advertisements and marketing communications.

Depending on where you live, sharing of personal information for targeted advertising may be considered “sale,” “sharing,” or “targeted advertising” under applicable privacy laws.

You may opt out of certain marketing communications by using the unsubscribe link in our emails or by contacting us.

If you visit our website with the Global Privacy Control (GPC) signal enabled, we will process the signal as an opt-out request where required by applicable law.

 

6. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information;
• Request correction or deletion of your personal information;
• Opt out of certain marketing or targeted advertising activities; and
• Exercise other privacy rights available under applicable law.

To exercise your privacy rights, please contact us using the contact information below. We may need to verify your identity before processing your request.

 

7. International Data Transfers

As XTORE serves customers internationally, your personal information may be processed or stored in countries other than your country of residence.

Where required by applicable law, we will take appropriate measures to protect your personal information when it is transferred internationally.

 

8. Data Security and Retention

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

We retain personal information only for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

 

9. Children's Privacy

Our website is not intended for children under the minimum age required by applicable law to provide consent to the processing of personal information. We do not knowingly collect personal information from children in violation of applicable law.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable laws.

Any changes will be posted on this page with an updated “Last Updated” date.

 

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

XTORE / JACSO ENTERTAINMENT LIMITED
Email: xtore@jacso.hk